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Airport Customer Experience Supervisor - $19.05/hr + Flight benefits

New Windsor, New York
Job Type
29 Aug 2022

  • Supervise ACES's and all activities for which the Contractor is responsible at the Airport, including motivating ACES's through direct field contact.
  • Ensure the ACES's are on post, dressed in complete uniform as delineated hereunder, and are fulfilling their duties with enthusiasm and excellence.
  • Oversee duties performed by ACES's. Review operating logs and reports but not limited to the physical conditions of terminals, frontages and bus stops.
  • Assist the ACES Manager and ACES Assistant Manager in overseeing all activities carried out by the Contractor and assume management responsibilities as directed by the Contractor. Transmit information between ACES's and the ACES Manager and ACES Assistant Manager. 
  • Maintain personnel and attendance files of ACES's.
  • Notify Airport Manager of any significant delay due to weather or any unusual or emergency situation.
  • Be responsible for the optimum utilization of ACES's and other resources on an assigned shift, including assistance in establishing scheduling patterns necessary to meet adequate service standards.
  • Train ACES's with respect to their functions and responsibilities and evaluate subordinates' performance.



  • Have a working familiarity with the geography of the New York/New Jersey metropolitan area as measured by a screening examination, with content approved by the Port Authority, to be administered to potential ACES's prior to hiring. 
  • Ability to type and use computer equipment common to an office environment and use portable customer support equipment. 
  • Possess and maintain during the Base Term, Options and Extension Periods, if exercised, a valid driver's license. 
  • Successfully complete the examinations which is given at the conclusion of an (8) day formal orientation training

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  • Job Reference: 697607695-2
  • Date Posted: 29 August 2022
  • Recruiter: ermc aviation llc
  • Location: New Windsor, New York
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent