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(Senior) Customer Success Manager (f/m/d)

München, Bayern
€35,000 to €90,000
Job Type
29 Aug 2022

About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

In this role, you will

  • Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling
  • Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders
  • Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success
  • Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks
  • Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal
  • Create training materials for our customers

What you offer

  • Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector
  • Successfully completed technical, scientific, medical or business studies
  • Ability to manage multiple projects with different internal and external stakeholders
  • Very good communication skills and ability to present complex issues in an understandable way
  • Solution-oriented mindset & focus on getting things done
  • Excellent oral and written communication in German and good in English

What you get

  • High flexibility, variety in your tasks and the opportunity to take ownership
  • Ability to gain valuable hands-on experience in a startup backed by top European VCs
  • Motivating work environment with a diverse team that enjoys working together
  • Chance to shape significant parts of our customer growth story
  • Many perks & benefits as well as a great office in the heart of Munich
  • A competitive salary plus a virtual stock option package
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  • Job Reference: 697600810-2
  • Date Posted: 29 August 2022
  • Recruiter: Avelios Medical
    Avelios Medical
  • Location: München, Bayern
  • Salary: €35,000 to €90,000
  • Sector: Sales & Marketing
  • Job Type: Contract
  • Start Date: ASAP