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Senior Order Manager (m/f/d)

Mitte, Berlin
Job Type
2 Sep 2022
Senior Order Manager (m/f/d)

Are you an agile & result-driven person looking for opportunities in a multicultural, secure & fast-paced work environment? AUTODOC is a multicultural tech-company active in 27 countries and with 5000 people from over 50 nations where things are going fast forward. We are currently in a transformative phase and looking for innovative, tech-driven and agile people to join us. We are striving to create an environment where people are safe and supported - whether it s in an office space or work-at-home. Would this fit you, or do you know someone who would fit this description then please contact us now and our team will get back to you as soon as possible.

Key Responsibilities:
  • Develop and implement transformation strategy for all sales and customer orders by implementing business processes that drive performance excellence
  • Lead and manage all processes in correlation with all incoming sales orders and/or customer complaints incl. order cleansing
  • Responsible for driving operational efficiencies and effectiveness by balancing and allocating Order volumes towards internal and external warehouse capacities
  • Define and implement an end to end return order process
  • Accountable for driving continuous improvement in customer order experience incl. identifying and implementing innovative IT-/digitalization-solutions
  • Define and deliver against key metrics for end-to-end supply chain, including on time and in full metrics to B:B and B:C customers
  • Manage order- and work processes in conjunction with internal and external stakeholders such as Customer Experience, Revenue Management, Procurement, Private Brand, external Logistic partners, internal logistics Managers and process management, to achieve best Service Levels
  • Develop and implement of KPIs and other SLA reports
  • Drive standardization to eliminate inefficiencies were possible
  • Part of global supply chain organization
  • University degree in business administration (or related), ideally with a focus on supply chain or logistics
  • A minimum of 5-10 years of relevant professional experience, ideally in eCommerce and Order Management. Experience and understanding of global supply chain dynamics and considerations.
  • Track record in leading challenging supply chain transformation processes. Well versed with digital supply chain structures with exposure to SC models, digital supply chain, AI and automation
  • Capable to develop appropriate solution within an complex environment with different customer groups in B:B and B:C in 27 countries and various international warehouse locations
  • High level of analytical skills including affinity working with high data volumes and different IT/data management systems and an excellent process orientation will help the candidate being successful in that role
  • Experience in planning and S&OP is considered a plus
  • Business fluent in German and English (written and spoken), additional languages are considered as a plus
  • Competitive salary based on your professional experience
  • High independence and development opportunities
  • Stable employment in the international company
  • Paid day off for your birthday
  • Dynamic work environment
  • Great atmosphere
Sounds exciting?

We look forward to receiving your application! Send us your application documents, including your CV, salary expectations and your earliest possible start date.

Join us today and let s create a success story together!

Apply now!

Apply for this job now


  • Job Reference: 702223508-2
  • Date Posted: 2 September 2022
  • Recruiter: Autodoc GmbH
  • Location: Mitte, Berlin
  • Salary: On Application
  • Sector: Manufacturing Operations
  • Job Type: Permanent