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Work From Home Customer Service Advisor

Enderby, Leicestershire
Remote Working
Remote Working
Job Type
28 Aug 2022
Want to work for the NUMBER ONE company in Leicestershire according to the Leicestershire Live Top 200 Business's to work for? Do you want an opportunity to learn and progress within an established company and be part of a prestigious brand? Purple Rocket Recruitment is working exclusively with Sytner JLR who is currently looking for 5 WFH Customer Service Advisors to join their team on a temporary to permanent basis due to a recent acquisition.
The Group currently represents over 21 of the world's most prestige vehicle brands; across the UK, who provide a fantastic working environment and are committed to 'DevelopingTalent' and 'BuildingCareers'.
This is an excellent opportunity for someone who would like an opportunity to work from home and come into the office once a week. With over 12 months experience in leading a hybrid team; support, incentives, and fun still remains a key aspect of the working day. This role is perfect for anyone who would benefit from having a balance between working from home and being able to come into the office once a week and being part of an active team.
There are opportunities on both the Inbound Service Team and Outbound Retention Team. These roles are temporary to permanent and would require you to start at short notice.
Outbound Retention Team
Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.
Inbound Service Team
Your primary responsibility will be to answer incoming service enquiries from our new and existing customers, which will include booking in MOT's, Servicing and other general car maintenance that maybe required whilst providing the best level of service and ensuring you are securing the appointment for the business.
About You
You will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.
You will be a natural at creating special customer experiences over the phone.
You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.
It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.
Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am - 6pm Monday to Friday with a requirement to homework on Saturday s on a rota basis.
Sytner JLR will recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers
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  • Job Reference: 696992892-2
  • Date Posted: 28 August 2022
  • Recruiter: Purple Rocket Recruitment
    Purple Rocket Recruitment
  • Location: Enderby, Leicestershire
  • Remote Working: Some remote working possible
  • Salary: £20,857
  • Bonus/Benefits: Plus Bonuses
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent